Rob Allen Europe is an independent EU retailer selling genuine Rob Allen spearfishing gear. Prices include VAT for EU customers, in-stock items are dispatched within 1–2 working days with tracked shipping, pre-orders ship within 30 days, and EU consumers can return items within 14 days. For anything not covered here, email info@diver.lt.
Key takeaways
- Prices include VAT for EU customers; shipping is calculated at checkout.
- In-stock items are dispatched within 1–2 working days with tracked shipping.
- Pre-order items are dispatched within 30 days; the date is confirmed by email and you are refunded if it is not met.
- Long items such as spearguns and shafts ship to some non-EU countries on request only.
- EU consumers have 14 days to return items.
Ordering and payment
How do I place an order?
Add products to your cart, go to checkout, enter your delivery details and pay. You will receive an order confirmation by email. Browse our spearguns, speargun spares and other categories to get started.
Which payment methods do you accept?
We offer secure online payment at checkout. The available options are shown on the checkout page.
Do prices include VAT?
Yes. Prices include VAT for customers in the EU. For deliveries outside the EU, local import duties and taxes may apply and are the responsibility of the recipient.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order has not yet been dispatched, we will do our best to change or cancel it.
Shipping and delivery
Where do you ship?
We ship tracked across the EU and worldwide. Shipping costs are calculated at checkout based on your address and the items in your cart. Full details are on our Shipping and Delivery page.
How quickly will my order be dispatched?
In-stock items are dispatched within 1–2 working days. Delivery time after dispatch depends on your destination and the carrier.
Can you ship spearguns and shafts outside the EU?
Long items such as spearguns and shafts can be shipped to some non-EU countries on request only. Please contact us before ordering with your country and the items you want, and we will confirm whether delivery is possible. Importing spearfishing equipment may be restricted in some countries, so check your local rules.
Will I get a tracking number?
Yes. All shipments are tracked, and you will receive tracking details by email once your order is dispatched.
Pre-orders
What is a pre-order?
Some products are marked as pre-order. These are items we order in for you, such as new models in the speargun range like the Snapper Railgun or the BlueFin Double Rollergun.
When will a pre-order ship?
Pre-order items are dispatched within 30 days. We confirm the expected date by email after you order. If we cannot meet that date, you are entitled to a refund.
What if my order contains in-stock and pre-order items?
Contact us if you would like the in-stock items sent first. Otherwise we may ship the order together once all items are available.
Returns and refunds
Can I return an item?
EU consumers can return items within 14 days of receiving them. Items should be unused and in their original condition and packaging. See our Returns page for the full procedure.
How do I start a return?
Email info@diver.lt with your order number and the items you want to return. We will reply with return instructions.
What if my item arrives damaged or wrong?
Contact us as soon as possible with your order number and photos of the item and packaging, and we will sort it out.
Warranty and genuine products
Are your products genuine Rob Allen?
Yes. We sell only genuine Rob Allen products. Rob Allen is a South African spearfishing brand. We are an independent EU retailer and not the manufacturer.
What warranty do I get?
The manufacturer’s warranty applies. If you have a problem with a product, contact us with your order number and a description or photos of the issue, and we will help you with the next steps.
Can you help me find spare parts?
Yes. Our speargun spares category includes reels, lines, muzzles, handles and bulk rubber such as Tuna Blue bulk rubber, and our Spears and Bands category has replacement shafts. If you cannot find a part, send us your gun model and length.
Distributors and other questions
Is there a Rob Allen distributor in my country?
Some countries have an exclusive Rob Allen distributor. If that applies to your country, we may refer you to them for your order or for after-sales support.
Can you help me choose the right gear?
Yes. Read our guides on choosing a speargun length and the beginner gear checklist, or email us with your diving conditions and target fish. For transport, see our bags and cases, such as the Rob Allen Speargun Bag 195 cm Black.
Where can I find your terms?
Our full Terms and Conditions cover ordering, payment, delivery and returns.
How do I contact you?
Email info@diver.lt or use our contact page. Please include your order number if your question is about an existing order.
FAQ
How long does delivery take?
In-stock items are dispatched within 1–2 working days. Transit time depends on your destination and is shown at checkout where available.
Do you ship worldwide?
Yes, with tracked shipping calculated at checkout. Long items such as spearguns and shafts ship to some non-EU countries on request only.
What happens if a pre-order is late?
We confirm the expected date by email. If we cannot dispatch by that date, you can get a refund.
How long do I have to return an item?
EU consumers have 14 days to return items. Contact us with your order number to start a return.
Are you the official Rob Allen distributor?
No. We are an independent EU retailer selling genuine Rob Allen products. In countries with an exclusive distributor, we may refer you to them.